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Shipping Policy

SHIPPING OPTIONS

We offer following shipping options to our customers.

  • Paid Options
    • NZ ParcelPost (No Tracking): Up to 3 Working Days
    • NZ ParcelPost (Track & Signature): Up to 3 Working Days
    • NZ ParcelPost Express Courier & Signature (Next working day)
  • Free Pickup
    • From Auckland CDB Location (Mondays Only - 10.00am to 2.00pm)
    • From New Market (Auckland) Location (Wednesday - Friday 11.00am to 6pm)
    • From Takanini Location (Weekdays 6pm-8pm)

Some options might not available for all products.

 

SHIPPING COSTS

Shipping cost will be calculated on the go based on your selection of shipping method. We aim to ship items out the next business day. We use New Zealand Post to all our shipping nationwide. All orders should be received within 5 working days of dispatch. A shipping notification including a link to tracking information will be emailed to you when your order is dispatched, so you can monitor the whereabouts of your shipment. If it's unlikely you'll be home to receive your order, we recommend sending to your place of work, or another address where someone will be there to sign for your delivery.

Additional surcharges apply to Waiheke Island & Great Barrier Island, with further charges applicable directly from any 3rd party carriers (Great Barrier Island). Prices are subject to change at any time, based on increases implemented by our courier partner. 

NOTE: If you require items to be sent to multiple addresses, please place separate orders for each individual shipping address so that the appropriate shipping costs can be applied. Our aim is to keep our prices as low as possible, however this means we are not in a position to absorb the cost of multiple shipping and handling charges, when only one has been calculated and paid for.

 

FREE SHIPPING for orders over $120!

FREE SHIPPING applies to a single New Zealand address and is based on the value of the "Selected Products" in your cart (less any discount). The FREE shipping option displays automatically if the value of products in your cart exceeds $120 (after any discount has been applied). Shipping costs are not included in the minimum $120 order value required for the free shipping option to apply.

 

If you have any additional questions that have not been addressed in our Shipping Policy, Please contact us via our Contact Page or send us an e-mail info@katayam.co.nz. We will get back to you as soon as possible.