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FAQ

Q: HOW LONG DOES SHIPPING TAKE?

A: We are based in Auckland and all products in our store currently in our NZ warehouse. Generally it will take around 2-4 business days for NZ wide delivery. Due to high demand, shipping may take longer. Please bare with us, our goal is to process your orders and deliver as soon as possible. Please see shipping options in Check-Out for more details.


Q: DO YOU SHIP INTERNATIONALLY?

A: Yes, We ship United Kingdom and Australia.


Q: IS FREE SHIPPING OVER $120 APPLY TO ALL PRODUCTS?

A: No, Some of the products are excluded from free shipping policy or Some products do have higher Min Order value. Shipping rules are settings for customer's benefit and Customer will get the best price available automatically.


Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.


Q: HOW DO I ORDER ON YOUR WEBSITE?

A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!


Q: DO YOU PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!


Q: HOW IS COVID-19 IMPACTING "KATAYAM?

A: Go to our COVID-19 update page to keep up to date with how "Katayam" is responding to the unfolding situation. COVID-19 updates


Q: DO YOU OFFER A REFUND?

A: Absolutely! We offer a full refund or store credits. Simply visit our refund policy page for complete details.


Q: DO YOUR PRODUCTS ALSO HAS YOUR LOGO JUST LIKE IMAGES?

A: Not at all. The logo in our pictures is just a watermark to showcase the images belongs to us. We don't have our own production line (YET). So, you'll see the original manufacture labels and tags instead of ours. By saying that, we do take full responsibility of everything we sell through our online store.


If you have any additional questions that have not been addressed in our FAQ,please contact us via our "Contact Page" or send us an e-mail to "info@katayam.co.nz". We will get back to you as soon as possible.