Most frequent questions

We are based in Auckland and all products in our store are currently in our NZ warehouse. Generally, it will take around 2-4 business days for NZ-wide delivery. Due to high demand, shipping may take longer. Please bear with us, our goal is to process your orders and deliver them as soon as possible. Please see shipping options in Check-Out for more details.

Yes, We ship to the United Kingdom and Australia.

No, Some of the products are excluded from the free shipping policy or Some products do have a higher Min Order value. Shipping rules are settings for the customer’s benefit and the Customer will get the best price available automatically.

Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we’ll get it addressed!

Go to our COVID-19 update page to keep up to date with how “Katayam” is responding to the unfolding situation. COVID-19 updates